Privacy Policy

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, government-issued ID numbers
• Contact Information: Email address, phone number, mailing address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Information: Documents for KYC/AML compliance, biometric data
• Technical Information: IP address, device information, browser type, operating system

Automatically Collected Information

When you use our Services, we automatically collect:

• Usage data and analytics
• Device and browser information
• Location data (with your consent)
• Cookies and similar tracking technologies
• Log files and server data

Blockchain Information

As a blockchain-based service, certain information is inherently public on blockchain networks, including wallet addresses and transaction details.

While this information is pseudonymous, it may be linked to your identity through your use of our Services.

We use the information we collect for the following purposes:

Service Provision

• Provide, operate, and maintain our Services
• Process transactions and manage your account
• Verify your identity and comply with regulatory requirements
• Provide customer support and respond to inquiries

Security and Compliance

• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and policies
• Conduct risk assessments and monitoring

Communication and Marketing

• Send you service-related communications
• Provide updates about new features and services
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

Analytics and Improvement

• Analyze usage patterns and improve our Services
• Develop new features and functionality
• Conduct research and analytics
• Personalize your experience

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, including payment processors, identity verification services, cloud storage providers, and customer support platforms.

Legal Requirements

We may disclose your information when required by law or in response to:

• Legal process, such as court orders or subpoenas
• Government or regulatory requests
• Law enforcement investigations
• Compliance with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Consent

We may share your information with your explicit consent or at your direction, such as when you choose to connect third-party applications to your account.

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• End-to-end encryption for sensitive data transmission
• Advanced encryption standards (AES-256) for data at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure cloud infrastructure with industry-leading providers

Operational Safeguards

• Employee background checks and security training
• Principle of least privilege access
• Incident response and breach notification procedures
• Regular backup and disaster recovery testing
• Compliance with industry security standards

Cryptocurrency Security

• Cold storage for the majority of digital assets
• Multi-signature wallet technology
• Hardware security modules (HSMs)
• Regular security assessments of smart contracts

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we process your data

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict processing of your data in certain circumstances

Consent and Objection

• Withdraw consent for data processing
• Object to processing based on legitimate interests
• Opt-out of marketing communications

How to Exercise Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. Some requests may require identity verification for security purposes.

Important Note:

Due to the nature of blockchain technology, some information recorded on public blockchains cannot be deleted or modified. We will clearly explain any limitations when responding to your requests.

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Services.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us analyze usage and improve our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services. You can also manage your cookie preferences through our cookie consent banner.

Third-Party Analytics

We use third-party analytics services like Google Analytics to understand how users interact with our Services. These services may collect information about your use of our Services and other websites.

As a global service, we may transfer your personal information to countries other than your own, including the United States and other jurisdictions where we or our service providers operate.

Transfer Safeguards

When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Binding corporate rules and certification schemes
• Your explicit consent for specific transfers

Data Localization

Where required by local law, we maintain certain data within specific jurisdictions and comply with data localization requirements.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

Parents and guardians should monitor their children's internet usage and help enforce this Privacy Policy by instructing their children never to provide personal information through our Services without permission.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.